Shipping Policy
Thank you for shopping with Ungarnished. We aim to prepare and dispatch all orders as quickly and carefully as possible. The information below explains how shipping works when purchasing physical products through our website.
Order Processing
Orders are normally processed and dispatched within 2–3 working days of receiving your order. Orders placed on weekends or UK bank holidays will be processed on the next working day.
During particularly busy periods, new product or book launches, or holidays, processing may take slightly longer. Where we expect significant delays, we will communicate this on our website or contact you directly.
UK Shipping
We ship throughout the United Kingdom. Available shipping methods and their associated costs will be displayed at checkout before payment is completed.
Estimated delivery times begin from the date your order is dispatched, rather than the date the order is placed. Delivery estimates are provided as guidance and cannot always be guaranteed.
International Shipping
We are happy to ship internationally to selected countries. International shipping options and charges will be calculated and displayed at checkout where available.
International customers are responsible for any applicable customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country, unless explicitly stated otherwise at checkout.
International delivery times vary depending on destination, customs processing and the local postal or courier service.
Tracking
Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.
Incorrect Shipping Information
Please ensure that your shipping information is correct before completing your order. If you notice an error after placing your order, contact us as soon as possible at hyper@ungarnished.co.uk.
We will always try to help, but we cannot guarantee that shipping details can be changed once an order has been processed or dispatched. If an order is returned because an incorrect or incomplete delivery address was provided, additional shipping charges may apply if you would like the order to be sent again.
Lost or Delayed Orders
Occasionally, deliveries may be delayed for reasons outside our control. If your order has not arrived within a reasonable period after its expected delivery date, please contact us at hyper@ungarnished.co.uk, including your order number, and we will investigate the delivery with the relevant postal or courier service.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible at hyper@ungarnished.co.uk, including your order number and photographs showing the condition of the product and packaging. We will review the issue and arrange an appropriate replacement or refund where applicable.